How do I track my order?
After ordering a product, you will receive (2 to 3 days) a shipping confirmation. To track your order, go to our "Track your order" page and enter your order number with your mail. It may take a little time to update.
Note: sometimes there is a display problem, if you can't track your order directly, try directly with the order number only (without entering an email address).
How long does it take to receive my order?
Depending on your location, it usually takes between 10 and 21 days for a standard delivery (not including processing days).
Sometimes packages get lost, although this is very rare. If more than a month has passed and you still have not received your order, please contact us again at firstname.lastname@example.org to notify us and we will be happy to resend your order and give you a discount code as compensation.
I wrote the wrong name or address, what should I do?
If, unfortunately, you have made a mistake in your address or name that may affect the shipment, please contact us as soon as possible at email@example.com on the same day and mention in the subject line that you have made a mistake.
If you have any further questions, please do not hesitate to contact us at firstname.lastname@example.org. We will reply within 48 hours.
INFO COVID-19: Due to the current situation with COVID-19, your package may be delayed. Delivery services are working with less manpower and many commercial flights are cancelled. We send our packages from China, so this has a big impact on our delivery times. But don't worry, your order will be shipped! Thank you for your understanding.